LIMITED FIVE YEAR Warranty
Thanks for selecting an Eastman product. Eastman products are designed and manufactured to provide many years of enjoyment and trouble-free performance. Eastman is proud of the craftsmanship that goes into each instrument. Eastman instruments are sold through a network of selected authorized dealers. We are pleased to offer a limited warranty that applies to all new products directly purchased through our authorized dealer network.

These terms and conditions cover all instruments, and cases manufactured and distributed by Eastman Winds. This document is the complete Eastman Winds warranty. Specific terms and conditions apply to individual instruments. Please read this warranty in its entirety.

THIS WARRANTY COVERS THE LISTED PRODUCTS AGAINST DEFECTS IN MATERIALS OR WORKMANSHIP FOR FIVE YEARS.
Andreas Eastman Trumpets
Andreas Eastman Horns
Andreas Eastman Trombones
Eastman by Shires Trombones
Andreas Eastman Flutes

Conditions: The Eastman Music Company warrants its instruments to be free of defect in material or workmanship for five years after product purchase from an authorized dealer. Cases are warranted to be free of defect in materials or workmanship for one year from the date of purchase. Please see below for limitations and restrictions to this warranty. Eastman will, at its option, repair or replace any item found to have been defective in materials or manufacture under the terms stated here. Eastman shall be the sole arbiter of eligibility for warranty repair or replacement. Eastman’ liability is limited to repair or replacement of defective items.

Eligibility and Warranty Service: To be eligible for warranty coverage, the original purchaser of the item must present the defective item, together with the original receipt of purchase, to the dealer from which it was purchased. The dealer will then make all necessary arrangements with Eastman for repair or replacement of the defective item. This eligibility is limited to the original purchaser, whether through outright purchase or through a school or institutional lease.

Eastman reserves the right to make changes to this warranty. The policies in place at the time of purchase will be honored.

Restrictions:
Instruments: This limited five year warranty applies only to original purchaser of instrument. The warranty is void if any repair or attempt to repair instrument by customer or by an unauthorized repairperson has been made.
This warranty does not cover:

• Damage, deterioration, or malfunctioning due to accident, misuse, abuse, or improper operation
• Any instrument which has been altered or on which the serial number has been altered, defaced, or removed
• Normal wear and periodic maintenance
• Deterioration due to perspiration, corrosive atmosphere, or external causes such as extreme temperature or humidity
• Springs, felt parts, accessories, swabs, cleaning cloths, or mouthpieces
• Any evidence of alteration, erasing or forgery of proof-of-purchase documents will void the warranty

Cases: This limited one year warranty applies only to original purchaser of a case, purchased either with an instrument or purchased separately. Damage caused by either normal wear, or by misuse or neglect is not covered. Eastman warranty responsibilities and liabilities are limited to repair or replacement of defective cases for one year from the date of purchase. Damage to instruments, or other personal property being stored or transported in Eastman cases is not covered by this or any other Eastman warranty.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.

Eastman Privacy Policy: We will never sell or share your personal information with anyone, ever. We will only store it for use in the unlikely event that you need to make a warranty related claim at some time in the future. The demographic and sales data we collect helps us with our future marketing efforts. With your permission, we might send information about new products, sales initiatives, or topics of general interest to musicians. However, you will always have the option to discontinue these occasional notices at any time. Thanks again!